{"xsrfToken":"7496a2a4fde66de7562a8e5ca82504331b3a7401_lout","branding":{"id":"2","key":"cs","name":"Customer Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/831a4d20-83b7-4a7f-ba30-1e2537133ae4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzMWE0ZDIwLTgzYjctNGE3Zi1iYTMwLTFlMjUzNzEzM2FlNCI6WyJyZWFkIl19LCJleHAiOjE3NDQ5NzkzNjgsIm5iZiI6MTc0NDk3ODc2OH0.2r9YOBWbez_KvIAqZua3Dm4xhvoR1tJHSfQVHxbdNEc&client=e5fd9217-6a33-483c-ac15-3e693cd849df&mode=fit","logoId":"831a4d20-83b7-4a7f-ba30-1e2537133ae4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006bae","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/38925e9b-1769-459c-8895-05d1f01ede59/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4OTI1ZTliLTE3NjktNDU5Yy04ODk1LTA1ZDFmMDFlZGU1OSI6WyJyZWFkIl19LCJleHAiOjE3NDQ5NzkzNjgsIm5iZiI6MTc0NDk3ODc2OH0.gEllObJlNewxKVf30gijzfMLW-j8GuY7kwCRIwX8ZXc&client=e5fd9217-6a33-483c-ac15-3e693cd849df&height=300&mode=fit","bannerMediaApiFileId":"38925e9b-1769-459c-8895-05d1f01ede59","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10014,"serviceDeskId":2,"name":"Customer Support Portal","description":"<p>Welcome to the Customer Support Portal! Here, you can report issues, request assistance, or suggest new ideas by using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"151","name":"ITI Support","descriptionHtml":"","callToAction":"ITI Support","introHtml":"<p>Submit an ITI support ticket</p>","icon":10472,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[2],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[2],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need to report a bug or help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"217","name":"ITI Emailed Request","descriptionHtml":"","callToAction":"ITI Emailed Request","introHtml":"<p>Request received from your ITI email support channel.</p>","icon":10511,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[9,10,12,151]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9295748f-2142-3bbf-b796-b452b5d5e071","appLinkName":"","appLinkUrl":"","spaceKey":"HC","spaceName":"Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://interplaylearning.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ5Nzk5NjgsIm5iZiI6MTc0NDk3ODc2OH0.BoYQnH2G7nyyFoh7-DOCONicJbWdzHJHvGbrNxT96Fs","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"e5fd9217-6a33-483c-ac15-3e693cd849df","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":12,"projectId":10014,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/12","calendarParams":{"firstDay":0,"date":"2025-04-18T12:19:28+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9295748f-2142-3bbf-b796-b452b5d5e071","appLinkName":"","appLinkUrl":"","spaceKey":"HC","spaceName":"Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://interplaylearning.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ5Nzk5NjgsIm5iZiI6MTc0NDk3ODc2OH0.BoYQnH2G7nyyFoh7-DOCONicJbWdzHJHvGbrNxT96Fs","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"e5fd9217-6a33-483c-ac15-3e693cd849df","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:zest-screen-recording__zest-portal-request-create-property-content","name":"","html":"<div class=\"ap-container\" id=\"ap-zest-screen-recording__zest-portal-request-create-property-content\">\n\n <div class=\"ap-content \" id=\"embedded-zest-screen-recording__zest-portal-request-create-property-content\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"zest-screen-recording\",\n \"uniqueKey\":\"zest-screen-recording__zest-portal-request-create-property-content\",\n \"key\":\"zest-portal-request-create-property-content\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://app.birdie.so/jira/app?project_key=CS&project_id=10014&xdm_e=https%3A%2F%2Finterplaylearning.atlassian.net&xdm_c=channel-zest-screen-recording__zest-portal-request-create-property-content&cp=&xdm_deprecated_addon_key_do_not_use=zest-screen-recording&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhOTRkZGU2OGRiMWRjZmI0ZjZjMWE2MmU5NDgyYTlkNzIwNjM5Y2UyZWI2YWY4MjJjZjY2NTk5NGUwOTNkNTM1IiwiaXNzIjoiMDEwY2Y1MTMtNGY1Yy0zY2E3LWIzNzMtZDdmODg1ZGU2NDc0IiwiY29udGV4dCI6e30sImV4cCI6MTc0NDk3OTY2OCwiaWF0IjoxNzQ0OTc4NzY4fQ.7R8ybg8vzciR5SeJmlbcPMjmaZ24RK2du2XBOu8B9Iw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjAxMGNmNTEzLTRmNWMtM2NhNy1iMzczLWQ3Zjg4NWRlNjQ3NCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9pbnRlcnBsYXlsZWFybmluZy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9pbnRlcnBsYXlsZWFybmluZy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJDUyIsImlkIjoiMTAwMTQifX19LCJleHAiOjE3NDQ5Nzk2NjgsImlhdCI6MTc0NDk3ODc2OH0.tixKoy7NYWO9WCUOsGmjx_xnG2wzD3mcwAfH9DEZD_w\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://interplaylearning.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://interplaylearning.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CS\\\",\\\"id\\\":\\\"10014\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CS\\\",\\\"project.id\\\":\\\"10014\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"12\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://app.birdie.so\",\n \"hostOrigin\":\"https://interplaylearning.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}