Jira Service Management

{"xsrfToken":"e630c2e16d12291504ecd2b22c0c4ba9e4cf4cfb_lout","branding":{"id":"2","key":"cs","name":"Customer Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/831a4d20-83b7-4a7f-ba30-1e2537133ae4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzMWE0ZDIwLTgzYjctNGE3Zi1iYTMwLTFlMjUzNzEzM2FlNCI6WyJyZWFkIl19LCJleHAiOjE3MDEzNTY3MDcsIm5iZiI6MTcwMTM1NjEwN30.PLB10zsm6rE17LA8oN5tl3RHMda0jVQpvVYqkEk1RYk&client=e5fd9217-6a33-483c-ac15-3e693cd849df&mode=fit","logoId":"831a4d20-83b7-4a7f-ba30-1e2537133ae4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006bae","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/38925e9b-1769-459c-8895-05d1f01ede59/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4OTI1ZTliLTE3NjktNDU5Yy04ODk1LTA1ZDFmMDFlZGU1OSI6WyJyZWFkIl19LCJleHAiOjE3MDEzNTY3MDcsIm5iZiI6MTcwMTM1NjEwN30.CI3ErjYHktqWnIIiGpfqzOwtUsfprxJRV-62xpqpfq4&client=e5fd9217-6a33-483c-ac15-3e693cd849df&height=300&mode=fit","bannerMediaApiFileId":"38925e9b-1769-459c-8895-05d1f01ede59","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"cs","projectId":10014,"serviceDeskId":2,"name":"Customer Support Portal","description":"Welcome to the Customer Support Portal! Here, you can report issues, request assistance, or suggest new ideas by using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[2],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[2],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need to report a bug or help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"19","name":"Suggest new content or features","descriptionHtml":"","callToAction":"Suggest new content or features","introHtml":"Suggest new content or features you'd like to see on our platform.","icon":10535,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[9,10,12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEzNTczMDcsIm5iZiI6MTcwMTM1NjEwN30.53gBBq6CS93kQnKwabcnqsVMbCa1QkQdlYu48tWJtLw","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"e5fd9217-6a33-483c-ac15-3e693cd849df","tokenDurationInMins":20}},"reqCreate":{"id":9,"projectId":10014,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"Need to report a bug or help installing, configuring, or troubleshooting? Select this to request assistance.","instructions":"","icon":10520,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10073","fieldConfigId":"10188","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10075","fieldConfigId":"10190","label":"Company Name","description":"Please provide the name of the company associated with your account - or - N/A if you have an individual account.","descriptionHtml":"Please provide the name of the company associated with your account - or - N/A if you have an individual account.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10120","fieldConfigId":"10237","label":"UserID","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10123","fieldConfigId":"10240","label":"Screenshot URL","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2023-11-30T14:55:07+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEzNTczMDcsIm5iZiI6MTcwMTM1NjEwN30.53gBBq6CS93kQnKwabcnqsVMbCa1QkQdlYu48tWJtLw","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"e5fd9217-6a33-483c-ac15-3e693cd849df","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2022-12-07T20:04:06.962549Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Technical Support Form","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"22aa8762-4e92-45dd-81f7-eda1db10bd3f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"4d3745aa-7eb6-4306-b8a3-c991c103c157"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"e70eed8b-50cb-4330-b9c0-5e6369bde647"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"4f1c23d9-9bd3-4d53-a1c2-f11161699bfa"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"c8c72d81-b796-4b7b-b370-1e61df851a27"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"47427850-df35-4a32-9396-7233e2a802fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"35108753-ec51-490b-8572-9a97f3d87d95"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"68761f22-329a-484e-9482-5571338da6cb"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":20},"localId":"6cb8bf2a-24f7-47ab-860e-2d0888b6f426"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"91c72f09-b230-4092-854d-8e32a6c113c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"06495917-60ae-439a-b56c-cc4d116e3cf2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":31},"localId":"d74e4c2b-fa80-4847-9fbb-d56b4e5f381c"}},{"type":"paragraph","content":[]}]}],"conditions":{"8":{"t":"sh","i":{"co":{"cIds":{"7":["10049"]}}},"o":{"sIds":["1"]}},"19":{"t":"sh","i":{"co":{"cIds":{"12":["7","10060"]}}},"o":{"sIds":["6"]}},"13":{"t":"sh","i":{"co":{"cIds":{"12":["1","10055"]}}},"o":{"sIds":["4"]}},"24":{"t":"sh","i":{"co":{"cIds":{"9":["10054"]}}},"o":{"sIds":["2"]}},"17":{"t":"sh","i":{"co":{"cIds":{"12":["4","10057"]}}},"o":{"sIds":["5"]}}},"sections":{"4":{"name":"Content Details","conditions":["13"]},"5":{"name":"LMS Details","conditions":["17"]},"2":{"name":"Browser Other","conditions":["24","8"]},"7":{"conditions":[]},"3":{"conditions":[]},"6":{"name":"Simulation Details","conditions":["19"]},"1":{"name":"Web Browser","conditions":["8"]}},"questions":{"12":{"type":"cd","label":"Issue Area","description":"Where are you experiencing difficulties?","validation":{"rq":false},"jiraField":"customfield_10077","questionKey":""},"22":{"type":"ts","label":"Step Number","description":"In which step does the issue occur?","validation":{"rq":false},"jiraField":"customfield_10084","questionKey":""},"16":{"type":"cm","label":"Content Type","description":"In which kind of content does the issue occur?","validation":{"rq":false},"jiraField":"customfield_10080","questionKey":""},"21":{"type":"tl","label":"Chapter Name/Number","description":"Please provide the chapter name or number, if available.","validation":{"rq":true},"jiraField":"customfield_10083","questionKey":""},"14":{"type":"tl","label":"Course Name or Link","description":"Please provide the name of or a link to the course where you are experiencing difficulties ","validation":{"rq":true},"jiraField":"customfield_10078","questionKey":""},"31":{"type":"pg","label":"Description","description":"Please provide any details regarding the issue you are experiencing.","validation":{"rq":true},"jiraField":"description","questionKey":""},"20":{"type":"tl","label":"Course Name or Link","description":"Please provide the name of or a link to the course where you are experiencing difficulties ","validation":{"rq":true},"jiraField":"customfield_10082","questionKey":""},"18":{"type":"cd","label":"LMS","description":"In which LMS are you experiencing difficulties?","validation":{"rq":false},"jiraField":"customfield_10081","questionKey":""},"7":{"type":"cl","label":"Platform","description":"Where are you experiencing difficulties? Select all that apply.","validation":{"rq":true},"jiraField":"customfield_10070","questionKey":""},"15":{"type":"tl","label":"Chapter Name/Number","description":"Please provide the chapter name or number, if available.","validation":{"rq":true},"jiraField":"customfield_10079","questionKey":""},"11":{"type":"ts","label":"Please list the browser you are using.","description":"","validation":{"rq":true},"jiraField":"customfield_10072","questionKey":""},"9":{"type":"cl","label":"Which web browser are you using?","description":"","validation":{"rq":false},"jiraField":"customfield_10071","questionKey":""}}},"uuid":"cba017a2-2bc2-4b46-9ba3-63d673874a7f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2022-12-07T20:04:06.962549Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Technical Support Form","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"22aa8762-4e92-45dd-81f7-eda1db10bd3f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"4d3745aa-7eb6-4306-b8a3-c991c103c157"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"e70eed8b-50cb-4330-b9c0-5e6369bde647"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"4f1c23d9-9bd3-4d53-a1c2-f11161699bfa"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"c8c72d81-b796-4b7b-b370-1e61df851a27"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"47427850-df35-4a32-9396-7233e2a802fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"35108753-ec51-490b-8572-9a97f3d87d95"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"68761f22-329a-484e-9482-5571338da6cb"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":20},"localId":"6cb8bf2a-24f7-47ab-860e-2d0888b6f426"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"91c72f09-b230-4092-854d-8e32a6c113c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"06495917-60ae-439a-b56c-cc4d116e3cf2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":31},"localId":"d74e4c2b-fa80-4847-9fbb-d56b4e5f381c"}},{"type":"paragraph","content":[]}]}],"conditions":{"8":{"t":"sh","i":{"co":{"cIds":{"7":["10049"]}}},"o":{"sIds":["1"]}},"19":{"t":"sh","i":{"co":{"cIds":{"12":["7","10060"]}}},"o":{"sIds":["6"]}},"13":{"t":"sh","i":{"co":{"cIds":{"12":["1","10055"]}}},"o":{"sIds":["4"]}},"24":{"t":"sh","i":{"co":{"cIds":{"9":["10054"]}}},"o":{"sIds":["2"]}},"17":{"t":"sh","i":{"co":{"cIds":{"12":["4","10057"]}}},"o":{"sIds":["5"]}}},"sections":{"4":{"name":"Content Details","conditions":["13"]},"5":{"name":"LMS Details","conditions":["17"]},"2":{"name":"Browser Other","conditions":["24","8"]},"7":{"conditions":[]},"3":{"conditions":[]},"6":{"name":"Simulation Details","conditions":["19"]},"1":{"name":"Web Browser","conditions":["8"]}},"questions":{"12":{"type":"cd","label":"Issue Area","description":"Where are you experiencing difficulties?","validation":{"rq":false},"jiraField":"customfield_10077","questionKey":""},"22":{"type":"ts","label":"Step Number","description":"In which step does the issue occur?","validation":{"rq":false},"jiraField":"customfield_10084","questionKey":""},"16":{"type":"cm","label":"Content Type","description":"In which kind of content does the issue occur?","validation":{"rq":false},"jiraField":"customfield_10080","questionKey":""},"21":{"type":"tl","label":"Chapter Name/Number","description":"Please provide the chapter name or number, if available.","validation":{"rq":true},"jiraField":"customfield_10083","questionKey":""},"14":{"type":"tl","label":"Course Name or Link","description":"Please provide the name of or a link to the course where you are experiencing difficulties ","validation":{"rq":true},"jiraField":"customfield_10078","questionKey":""},"31":{"type":"pg","label":"Description","description":"Please provide any details regarding the issue you are experiencing.","validation":{"rq":true},"jiraField":"description","questionKey":""},"20":{"type":"tl","label":"Course Name or Link","description":"Please provide the name of or a link to the course where you are experiencing difficulties ","validation":{"rq":true},"jiraField":"customfield_10082","questionKey":""},"18":{"type":"cd","label":"LMS","description":"In which LMS are you experiencing difficulties?","validation":{"rq":false},"jiraField":"customfield_10081","questionKey":""},"7":{"type":"cl","label":"Platform","description":"Where are you experiencing difficulties? Select all that apply.","validation":{"rq":true},"jiraField":"customfield_10070","questionKey":""},"15":{"type":"tl","label":"Chapter Name/Number","description":"Please provide the chapter name or number, if available.","validation":{"rq":true},"jiraField":"customfield_10079","questionKey":""},"11":{"type":"ts","label":"Please list the browser you are using.","description":"","validation":{"rq":true},"jiraField":"customfield_10072","questionKey":""},"9":{"type":"cl","label":"Which web browser are you using?","description":"","validation":{"rq":false},"jiraField":"customfield_10071","questionKey":""}}},"uuid":"cba017a2-2bc2-4b46-9ba3-63d673874a7f"},"linkedJiraFields":["customfield_10080","customfield_10070","customfield_10081","customfield_10071","customfield_10082","customfield_10072","customfield_10083","customfield_10084","description","customfield_10077","customfield_10078","customfield_10079"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}