Welcome to the Customer Support Portal! Here, you can report issues, request assistance, or suggest new ideas by using the options provided.
Technical support
Need to report a bug or help installing, configuring, or troubleshooting? Select this to request assistance.
Required fields are marked with an asterisk*
{"xsrfToken":"060fae3b49759227d660b9c405a489cb4aa6df18_lout","branding":{"id":"2","key":"cs","name":"Customer Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/831a4d20-83b7-4a7f-ba30-1e2537133ae4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzMWE0ZDIwLTgzYjctNGE3Zi1iYTMwLTFlMjUzNzEzM2FlNCI6WyJyZWFkIl19LCJleHAiOjE3NTI1NTEyMTgsIm5iZiI6MTc1MjU1MDYxOH0.wjBaAk0IlPUBeZbd8S_oTAXFes31Ay0CNE5Bzij-d4A&client=e5fd9217-6a33-483c-ac15-3e693cd849df&mode=fit","logoId":"831a4d20-83b7-4a7f-ba30-1e2537133ae4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006bae","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/38925e9b-1769-459c-8895-05d1f01ede59/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4OTI1ZTliLTE3NjktNDU5Yy04ODk1LTA1ZDFmMDFlZGU1OSI6WyJyZWFkIl19LCJleHAiOjE3NTI1NTEyMTgsIm5iZiI6MTc1MjU1MDYxOH0.g7QwRJEOhyV1Zu7sqMtLlNLtgDfC3lhaOjXkSxLzfz8&client=e5fd9217-6a33-483c-ac15-3e693cd849df&height=300&mode=fit","bannerMediaApiFileId":"38925e9b-1769-459c-8895-05d1f01ede59","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10014,"serviceDeskId":2,"name":"Customer Support Portal","description":"<p>Welcome to the Customer Support Portal! Here, you can report issues, request assistance, or suggest new ideas by using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"151","name":"ITI Support","descriptionHtml":"","callToAction":"ITI Support","introHtml":"<p>Submit an ITI support ticket</p>","icon":10472,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[2],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[2],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need to report a bug or help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"217","name":"ITI Emailed Request","descriptionHtml":"","callToAction":"ITI Emailed Request","introHtml":"<p>Request received from your ITI email support channel.</p>","icon":10511,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[9,10,12,151]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9295748f-2142-3bbf-b796-b452b5d5e071","appLinkName":"","appLinkUrl":"","spaceKey":"HC","spaceName":"Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://interplaylearning.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI1NTE4MTgsIm5iZiI6MTc1MjU1MDYxOH0.c2NWYzahs7asPBLs5768QAUD5Ga2_fsNqc64BZ4BqUM","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"e5fd9217-6a33-483c-ac15-3e693cd849df","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":9,"projectId":10014,"issueType":{"id":"10059","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need to report a bug or help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://interplaylearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10073","fieldConfigId":"10188","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10075","fieldConfigId":"10190","label":"Company Name","description":"Please provide the name of the company associated with your account - or - N/A if you have an individual account.","descriptionHtml":"<p>Please provide the name of the company associated with your account - or - N/A if you have an individual account.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10120","fieldConfigId":"10237","label":"UserID","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10123","fieldConfigId":"10240","label":"Screenshot URL","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10193","fieldConfigId":"10333","label":"Code Version","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2025-07-15T03:36:59+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9295748f-2142-3bbf-b796-b452b5d5e071","appLinkName":"","appLinkUrl":"","spaceKey":"HC","spaceName":"Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://interplaylearning.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNWZkOTIxNy02YTMzLTQ4M2MtYWMxNS0zZTY5M2NkODQ5ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI1NTE4MTksIm5iZiI6MTc1MjU1MDYxOX0.w_ecagrPLLG1PenmUhvFaRToQyyTvyvbhrSevWyO74I","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"e5fd9217-6a33-483c-ac15-3e693cd849df","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-01-30T02:29:11.427313002Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Technical Support Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"cba017a2-2bc2-4b46-9ba3-63d673874a7f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"22aa8762-4e92-45dd-81f7-eda1db10bd3f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"4d3745aa-7eb6-4306-b8a3-c991c103c157"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"e70eed8b-50cb-4330-b9c0-5e6369bde647"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"4f1c23d9-9bd3-4d53-a1c2-f11161699bfa"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"c8c72d81-b796-4b7b-b370-1e61df851a27"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"47427850-df35-4a32-9396-7233e2a802fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"35108753-ec51-490b-8572-9a97f3d87d95"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"68761f22-329a-484e-9482-5571338da6cb"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"6cb8bf2a-24f7-47ab-860e-2d0888b6f426"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"91c72f09-b230-4092-854d-8e32a6c113c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"06495917-60ae-439a-b56c-cc4d116e3cf2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"d74e4c2b-fa80-4847-9fbb-d56b4e5f381c"}},{"type":"paragraph","content":[]}]}],"conditions":{"8":{"t":"sh","i":{"co":{"cIds":{"7":["10049"]}}},"o":{"sIds":["1"]}},"19":{"t":"sh","i":{"co":{"cIds":{"12":["7","10060"]}}},"o":{"sIds":["6"]}},"13":{"t":"sh","i":{"co":{"cIds":{"12":["1","10055"]}}},"o":{"sIds":["4"]}},"24":{"t":"sh","i":{"co":{"cIds":{"9":["10054"]}}},"o":{"sIds":["2"]}},"17":{"t":"sh","i":{"co":{"cIds":{"12":["4","10057"]}}},"o":{"sIds":["5"]}}},"sections":{"4":{"name":"Content Details","conditions":["13"]},"5":{"name":"LMS Details","conditions":["17"]},"2":{"name":"Browser Other","conditions":["24","8"]},"7":{"conditions":[]},"3":{"conditions":[]},"6":{"name":"Simulation Details","conditions":["19"]},"1":{"name":"Web Browser","conditions":["8"]}},"questions":{"12":{"type":"cd","label":"Issue Area","description":"Where are you experiencing difficulties?","validation":{"rq":false},"jiraField":"customfield_10077","questionKey":""},"22":{"type":"ts","label":"Step Number","description":"In which step does the issue occur?","validation":{"rq":false},"jiraField":"customfield_10084","questionKey":""},"16":{"type":"cm","label":"Content Type","description":"In which kind of content does the issue occur?","validation":{"rq":false},"jiraField":"customfield_10080","questionKey":""},"21":{"type":"tl","label":"Chapter Name/Number","description":"Please provide the chapter name or number, if available.","validation":{"rq":true},"jiraField":"customfield_10083","questionKey":""},"14":{"type":"tl","label":"Course Name or Link","description":"Please provide the name of or a link to the course where you are experiencing difficulties ","validation":{"rq":true},"jiraField":"customfield_10078","questionKey":""},"31":{"type":"pg","label":"Description","description":"Please provide any details regarding the issue you are experiencing.","validation":{"rq":true},"jiraField":"description","questionKey":""},"20":{"type":"tl","label":"Course Name or Link","description":"Please provide the name of or a link to the course where you are experiencing difficulties ","validation":{"rq":true},"jiraField":"customfield_10082","questionKey":""},"18":{"type":"cd","label":"LMS","description":"In which LMS are you experiencing difficulties?","validation":{"rq":false},"jiraField":"customfield_10081","questionKey":""},"7":{"type":"cl","label":"Platform","description":"Where are you experiencing difficulties? Select all that apply.","validation":{"rq":true},"jiraField":"customfield_10070","questionKey":""},"15":{"type":"tl","label":"Chapter Name/Number","description":"Please provide the chapter name or number, if available.","validation":{"rq":true},"jiraField":"customfield_10079","questionKey":""},"11":{"type":"ts","label":"Please list the browser you are using.","description":"","validation":{"rq":true},"jiraField":"customfield_10072","questionKey":""},"9":{"type":"cl","label":"Which web browser are you using?","description":"","validation":{"rq":false},"jiraField":"customfield_10071","questionKey":""}}},"uuid":"cba017a2-2bc2-4b46-9ba3-63d673874a7f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-01-30T02:29:11.427313002Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Technical Support Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"cba017a2-2bc2-4b46-9ba3-63d673874a7f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"22aa8762-4e92-45dd-81f7-eda1db10bd3f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"4d3745aa-7eb6-4306-b8a3-c991c103c157"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"e70eed8b-50cb-4330-b9c0-5e6369bde647"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"4f1c23d9-9bd3-4d53-a1c2-f11161699bfa"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"c8c72d81-b796-4b7b-b370-1e61df851a27"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"47427850-df35-4a32-9396-7233e2a802fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"35108753-ec51-490b-8572-9a97f3d87d95"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"68761f22-329a-484e-9482-5571338da6cb"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"6cb8bf2a-24f7-47ab-860e-2d0888b6f426"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"91c72f09-b230-4092-854d-8e32a6c113c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"06495917-60ae-439a-b56c-cc4d116e3cf2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"d74e4c2b-fa80-4847-9fbb-d56b4e5f381c"}},{"type":"paragraph","content":[]}]}],"conditions":{"8":{"t":"sh","i":{"co":{"cIds":{"7":["10049"]}}},"o":{"sIds":["1"]}},"19":{"t":"sh","i":{"co":{"cIds":{"12":["7","10060"]}}},"o":{"sIds":["6"]}},"13":{"t":"sh","i":{"co":{"cIds":{"12":["1","10055"]}}},"o":{"sIds":["4"]}},"24":{"t":"sh","i":{"co":{"cIds":{"9":["10054"]}}},"o":{"sIds":["2"]}},"17":{"t":"sh","i":{"co":{"cIds":{"12":["4","10057"]}}},"o":{"sIds":["5"]}}},"sections":{"4":{"name":"Content Details","conditions":["13"]},"5":{"name":"LMS Details","conditions":["17"]},"2":{"name":"Browser Other","conditions":["24","8"]},"7":{"conditions":[]},"3":{"conditions":[]},"6":{"name":"Simulation Details","conditions":["19"]},"1":{"name":"Web Browser","conditions":["8"]}},"questions":{"12":{"type":"cd","label":"Issue Area","description":"Where are you experiencing difficulties?","validation":{"rq":false},"jiraField":"customfield_10077","questionKey":""},"22":{"type":"ts","label":"Step Number","description":"In which step does the issue occur?","validation":{"rq":false},"jiraField":"customfield_10084","questionKey":""},"16":{"type":"cm","label":"Content Type","description":"In which kind of content does the issue occur?","validation":{"rq":false},"jiraField":"customfield_10080","questionKey":""},"21":{"type":"tl","label":"Chapter Name/Number","description":"Please provide the chapter name or number, if available.","validation":{"rq":true},"jiraField":"customfield_10083","questionKey":""},"14":{"type":"tl","label":"Course Name or Link","description":"Please provide the name of or a link to the course where you are experiencing difficulties ","validation":{"rq":true},"jiraField":"customfield_10078","questionKey":""},"31":{"type":"pg","label":"Description","description":"Please provide any details regarding the issue you are experiencing.","validation":{"rq":true},"jiraField":"description","questionKey":""},"20":{"type":"tl","label":"Course Name or Link","description":"Please provide the name of or a link to the course where you are experiencing difficulties ","validation":{"rq":true},"jiraField":"customfield_10082","questionKey":""},"18":{"type":"cd","label":"LMS","description":"In which LMS are you experiencing difficulties?","validation":{"rq":false},"jiraField":"customfield_10081","questionKey":""},"7":{"type":"cl","label":"Platform","description":"Where are you experiencing difficulties? Select all that apply.","validation":{"rq":true},"jiraField":"customfield_10070","questionKey":""},"15":{"type":"tl","label":"Chapter Name/Number","description":"Please provide the chapter name or number, if available.","validation":{"rq":true},"jiraField":"customfield_10079","questionKey":""},"11":{"type":"ts","label":"Please list the browser you are using.","description":"","validation":{"rq":true},"jiraField":"customfield_10072","questionKey":""},"9":{"type":"cl","label":"Which web browser are you using?","description":"","validation":{"rq":false},"jiraField":"customfield_10071","questionKey":""}}},"uuid":"cba017a2-2bc2-4b46-9ba3-63d673874a7f"},"linkedJiraFields":["customfield_10080","customfield_10070","customfield_10081","customfield_10071","customfield_10082","customfield_10072","customfield_10083","customfield_10084","description","customfield_10077","customfield_10078","customfield_10079"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:zest-screen-recording__zest-portal-request-create-property-content","name":"","html":"<div class=\"ap-container\" id=\"ap-zest-screen-recording__zest-portal-request-create-property-content\">\n\n <div class=\"ap-content \" id=\"embedded-zest-screen-recording__zest-portal-request-create-property-content\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"zest-screen-recording\",\n \"uniqueKey\":\"zest-screen-recording__zest-portal-request-create-property-content\",\n \"key\":\"zest-portal-request-create-property-content\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://app.birdie.so/jira/app?project_key=CS&project_id=10014&xdm_e=https%3A%2F%2Finterplaylearning.atlassian.net&xdm_c=channel-zest-screen-recording__zest-portal-request-create-property-content&cp=&xdm_deprecated_addon_key_do_not_use=zest-screen-recording&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhOTRkZGU2OGRiMWRjZmI0ZjZjMWE2MmU5NDgyYTlkNzIwNjM5Y2UyZWI2YWY4MjJjZjY2NTk5NGUwOTNkNTM1IiwiaXNzIjoiMDEwY2Y1MTMtNGY1Yy0zY2E3LWIzNzMtZDdmODg1ZGU2NDc0IiwiY29udGV4dCI6e30sImV4cCI6MTc1MjU1MTUxOCwiaWF0IjoxNzUyNTUwNjE4fQ.Igs3cmXbM3jAxKdpBgxV5Y6ghSTYk0Y_FIU2vO1vpRg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjAxMGNmNTEzLTRmNWMtM2NhNy1iMzczLWQ3Zjg4NWRlNjQ3NCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2ludGVycGxheWxlYXJuaW5nLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2ludGVycGxheWxlYXJuaW5nLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkNTIiwiaWQiOiIxMDAxNCJ9fX0sImV4cCI6MTc1MjU1MTUxOCwiaWF0IjoxNzUyNTUwNjE4fQ.7DRV1UPgaNr5EUEenvPQJ_XuMJCCfjIsTPxAoWqovms\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://interplaylearning.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://interplaylearning.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CS\\\",\\\"id\\\":\\\"10014\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CS\\\",\\\"project.id\\\":\\\"10014\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"9\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://app.birdie.so\",\n \"hostOrigin\":\"https://interplaylearning.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}